Privacy Policy

Sam ("we", "us", "our") operates the Sam platform, an AI assistant that helps local businesses collect and manage Google reviews. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

Information We Collect

We collect information you provide directly, such as your business name, owner name, email address, and phone number when you create an account. We also collect details about your customers (name and contact details) that you choose to upload in order to send review requests on your behalf.

How We Use Your Information

• To create and manage your account and business profile.
• To send review requests and follow-up messages to your customers on your behalf.
• To reply to Google reviews and keep your Google Business Profile active.
• To provide insights, analytics, and recommendations about your reputation.
• To provide customer support and communicate with you about the service.

Jobber Integration

Sam connects to your Jobber account only after you authorise it. With your approval, Sam requests read access to Clients and Jobs only — it does not request write access, quotes, invoices or payments.

When a visit is marked complete in Jobber, Sam may read the following to send and manage review requests on your behalf:

• Customer name, phone number and email address.
• The job and completed-visit details (such as job title and completion time).

Sam uses this information solely to send and track review requests, apply your quiet hours and repeat-customer settings, and show you the status of each request. Your Jobber access and refresh tokens are encrypted at rest. Sam does not sell Jobber customer data.

You can disconnect Jobber at any time from the Integrations page — Sam stops receiving new completed visits and clears its stored access. To request deletion of your data, contact us at support@samgetsreviews.com. Sam retains review-request activity you need for your business, and keeps raw webhook event metadata for no more than 30 days. Jobber customer data is processed in line with Jobber's own terms and your instructions.

Google Business Profile Integration

Sam connects to your Google Business Profile only after you authorise it through Google's OAuth sign-in. Sam requests the business.manage scope, which allows it to read your business information and reviews and to post replies to reviews on your behalf. Sam does not request access to your personal Google account, Gmail, or other Google services.

When you connect a location, Sam reads and stores the following from your Google Business Profile:

• Business details — name, address, phone number, website, category, and Google Place ID.
• Reviews — reviewer display name, star rating, review text, date, and any existing reply you or others have posted.
• Aggregate reputation data — average rating and total review count.

Sam uses this information to import your reviews into your dashboard, generate AI-drafted replies, and — depending on your auto-reply settings — post replies to positive reviews on your behalf. Sam never overwrites a review that already has a reply on Google; it only generates drafts for reviews that do not yet have one. Your Google access and refresh tokens are encrypted at rest, and Sam stores them solely to keep the connection active and sync reviews. Review data is retained for as long as your business is connected so you can manage and report on your reputation.

You can disconnect your Google Business Profile at any time from the Integrations or Settings page — Sam immediately stops syncing and clears its stored access tokens. To request deletion of your synced review data, contact us at support@samgetsreviews.com. Sam's use of Google Business Profile data is subject to Google's API terms and policies, including Google's API Terms of Service andPrivacy Policy.

SMS Feedback & Review Requests — Consent

For businesses that use SMS to ask customers for feedback or a review after a purchase or service, Sam processes the customer's mobile phone number and their SMS consent to send those text messages. SMS consent is captured by the business before Sam sends any message: the customer must actively select an unticked checkbox (never pre-selected) with the wording "I agree to receive text messages from the business I have dealt with asking for feedback or a review after my purchase or service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase." Consent is not required to make a purchase or receive a service.

Message frequency may vary. Message and data rates may apply. Customers may opt out at any time by replying STOP, or request help by replying HELP. Sam does not sell mobile numbers or SMS opt-in data, and does not share them with third parties or affiliates for marketing or promotional purposes. Mobile numbers and consent records are used solely to send the requested feedback and review requests and related service messages, and are retained only for as long as needed to provide the service and comply with applicable rules.

Data Sharing

We do not sell your personal information. We share data only with service providers who help us operate the platform (such as messaging and analytics providers), and where required by law. This service-provider processing is solely to operate the platform and deliver the services you requested; it never includes selling SMS opt-in data, or sharing mobile numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes. When you connect your Google Business Profile, data is exchanged with Google in accordance with their own terms and policies.

Data Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit and at rest. No method of transmission over the internet is completely secure, but we do our best to safeguard your information.

Your Rights

You may access, correct, or request deletion of your personal data at any time. You can also disconnect your Google Business Profile or cancel your account. To exercise any of these rights, contact us through the support channel in your dashboard.

Cookies

We use essential cookies to keep you logged in and to remember your preferences. We may use analytics cookies to understand how the service is used. You can control cookies through your browser settings.

Contact Us

If you have any questions about this Privacy Policy, please contact Base44 support from within your account. We will respond as soon as we can.