Support

Need a hand with Sam or the Jobber connection? Here are the most common questions and how to fix them. If something is not covered here, email us at support@samgetsreviews.com and we will get back to you as soon as we can.

Connecting Jobber

1. Sign in to Sam and open Integrations from the sidebar.
2. Under Jobber, choose Connect Jobber.
3. Review the access Sam requests and approve it in Jobber. Sam only asks to read Clients and Jobs — it does not request write access, quotes, invoices or payments.
4. Once approved, Sam shows Connected to [your Jobber account] and a Test connection option.

Turning automatic review requests on or off

On the connected Jobber card, use the Automatic review requests panel. Switch it on, choose your send delay, preferred contact method, quiet hours, timezone and how long to wait before asking the same customer again, then save. Automation only applies to visits completed after you switch it on — earlier visits are never sent automatically. To turn it off, switch it off and save.

Disconnecting Jobber

On the connected Jobber card, open the menu (top right) and choose Disconnect Jobber. Sam clears its stored access, stops receiving new completed visits, and keeps your existing review-request history. You can reconnect at any time.

A completed visit has not appeared

• Make sure the visit is marked complete in Jobber — Sam only acts on completed visits.
• Check the Jobber card shows Connected. If it says needs to be reconnected, reconnect it.
• If the customer has no email or phone in Jobber, the visit is shown as Missing contact details. Add a contact method in Jobber and complete a new visit.
• If a visit was completed before you connected Jobber, it will not appear — Sam only receives visits completed after the connection is active.
• Most visits appear within a few minutes. If one is still missing after 15 minutes, email support.

A review request was not sent automatically

• Automatic requests are off by default — check the toggle is on.
• Sets a delay or quiet hours can postpone a request. It will send once the delay passes and quiet hours end.
• Sam will not re-ask the same customer within your chosen repeat window.
• Sam needs your Google Business Profile connected to build the review link. Connect it in Google Reviews.
• You can always send a request yourself with Send now, or Retry a failed one.

Contact us

For anything else, email support@samgetsreviews.com. Please include your business name and a short description of what happened.