Reviews
Get more Google reviews without chasing customers.
Sam asks at the right time, follows up automatically and handles replies in your voice.
Jamie Wilson
online
Hi Jamie! Thanks again for choosing Spotless Carpet Care 🧹
Would you mind sharing your experience with a quick Google review? It really helps us!
Leave us a Google review
g.page/r/spotless-carpet
Jamie Wilson
“Amazing service from start to finish. Carpets look brand new and the team was so professional. Highly recommend!”
Sam sends the request
Follows up automatically
5-star review on Google
Review requests
Sam turns completed visits into more Google reviews
When a job, appointment or visit is complete, Sam reaches out with the right message, at the right time, by text or email.
Cotswold Carpet Care
Business SMS
Visit completed
Sam spots when a job, appointment or customer visit finishes, either through connected software or a manual entry.
Customer added
The customer is added to Sam's list with their contact details.
Review request sent
Sam contacts them at the right moment with a link to your Google review page.
Reminder scheduled
If they do not review straight away, Sam follows up gently later.
Review received
The customer leaves a review, and Sam starts working on a reply.
Start with a head start
Sam can ask your previous customers too
Already have a list of happy customers? Import them once and Sam can contact eligible customers gradually, while new visits continue automatically.
Connect or import customers
Import by CSV or through supported software.
Sam checks who is eligible
He avoids customers who have opted out or were contacted recently.
Requests go out gradually
Messages are spread out naturally rather than sent as one large blast.
Eligibility rules apply, so not every customer will be contacted.
Review replies
Sam replies to your reviews — in your voice
He drafts replies that match your tone, posts the routine ones automatically, and brings anything sensitive to your inbox for approval.
Routine reviews — handled automatically
Emma H.
"Brilliant service from Bright Spark. My fuse box tripped on a Sunday evening and they came out within the hour. Professional and tidy."
What Sam noticed
Mentions fast response, fair pricing and a recommendation — Sam highlighted all three in the reply.
Sam's reply
"Thank you, Emma! Glad we could get your power back on so quickly. Really appreciate the recommendation."
Sensitive reviews — brought to you
Tom W.
"Engineer was an hour late and I wasn't told. Job got done but a quick call would have helped."
Why Sam flagged this
Low-star review about communication. Sam drafted a careful reply but won't post it without you checking first.
Sam's draft reply
"Hi Tom, thanks for the feedback. I'm sorry we didn't keep you in the loop on timing — that's not how we like to do things. Could you contact us directly so we can put it right?"
Review protection
Sam spots reviews that may break Google's rules
Fake, abusive or suspicious reviews should not be treated like normal complaints. Sam checks each review, explains why it may qualify for removal and shows you what to do next.
Gary P.
“This place is a joke. The owner is a complete idiot who hasn’t got a clue. Avoid at all costs, you’ll regret it.”
Possible policy violation
Why Sam flagged it
- The review contains a personal attack
- It does not include clear details about a genuine visit or transaction
- The wording may conflict with Google’s review policies
Suggested next step
Review the evidence and report the review to Google if appropriate. Sam keeps a professional backup reply ready in case it remains live.